Refund Policy

A legal disclaimer

At Brady and Murphy Land Management, we take pride in the quality of our work and always strive to ensure every customer is satisfied. Because our services are customized to each property and project, our refund policy is designed to be fair for both our customers and our team.

1. Service Satisfaction Guarantee

If you are not satisfied with the service provided, please contact us within 48 hours of completion. We will review your concern and, if appropriate, offer one of the following options:

• A correction or re-service to address the issue.

• A partial refund if a re-service is not possible or agreed upon.

We do not provide refunds for dissatisfaction reported after 48 hours unless agreed upon in special circumstances.

2. Deposits and Prepayments

In some cases, a deposit may be required to secure your appointment or cover material costs. Deposits are non-refundable once work has begun or materials have been purchased.

If a job is canceled at least 24 hours in advance, the deposit may be refunded or applied to a future service.

3. No-Show or Late Cancellation Policy

If a client fails to show up or cancels within 24 hours of a scheduled appointment, a service fee may be charged to cover lost time and scheduling costs.

4. Weather or Safety Delays

If work must be postponed due to unsafe weather or conditions, we’ll reschedule at no additional cost. Refunds will only be issued if the customer chooses not to reschedule.

5. How to Request a Refund

To request a refund or re-service, please contact us directly:
📧 [cooperbrady123@icloud.com]
📞 [781-591-1051]
Include your name, service date, and a brief explanation of the issue. We’ll respond within 2–3 business days.

6. Final Decision

All refund or credit decisions are made at the discretion of Brady and Murphy Land Management after reviewing the specific situation.